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Verba

Electech is pleased to partner up with Verba Technologies in providing state-of-the-art call recording solutions for unified communications platforms in the Middle East.

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Strategic Partnerships

Cisco Compatible Electech has forged strategic partnerships with leading unified communications vendors.

Intel

Avaya

vmware

Broadsoft

Microsoft Lync


 

 

 

 

 

 

Deployed at leading financial institutions, security companies and call centers, Verba helps organizations better manage risk and compliance, develop quality assurance and increase productivity to enhance their business. 

Why record calls?

Call recording helps you manage risk and compliance, enhances your contact center agent training, improves the efficiency of your sales team and lets you handle customer disputes and threat calls.

Verba Technologies is a leading provider of call recording for unified communications. Verba solutions are used by call centers, financial institutions, security organizations and many more, to ensure legal compliance and increase quality of service in their daily operations. Verba is a certified Avaya and Cisco partner and is deployed at more than 500 locations across 25 countries including Fortune 500 Mastercard (Credit card), Ernst & Young (Consulting), Raytheon (Defense), ING Bank (Banking), Trimet (Public Transportation/Government), Vodafone (Telecom service provider), Securitas (Security), and Loomis (Security).

Unique Value Proposition

  • A true unified recording solution by capturing voice, video and telepresence calls.
  • Software only solution based on open industry standards
  • Certified Cisco Compatible solution since 2003 (Call Manager 3.x)
  • Flexible architecture: Multiple deployment options (Multi-site)
  • Multiple recording methods: Passive recording (traffic, SMTP), Central recording (RTP forking), Dial-in recording, Screen recording
  • Seat licensing according to usage
  • Lower price point

Reliability of a large deployed base

Verba call recording technology has been in the market since 2001 and is deployed at more than 500 customer sites across 25 countries. Customers around the world in a variety of sectors have recorded more than 200 million phone calls using Verba. This list includes:

  • Contact Centers
  • Credit Card Companies
  • Educational Institutions
  • Energy and Utilities
  • Financial Services
  • Governments
  • Healthcare Institutions
  • Law Firms
  • Market Research Organizations
  • Media Organizations
  • Security Services Companies
  • Telecom Operators

Installed at more than 500 sites across 25 countries with more than 250 million calls recorded!




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